Training Help FAQs

Blackbaud University General FAQ After Class

• How can I leave a survey for my class experience?
  1. Go to https://learn.blackbaud.com.
  2. Select My Activities.
  3. Select the Course Title.
  4. Click Course Materials.
  5. Click the Training Evaluation.
  6. Click Begin the Survey. We appreciate your feedback!
• How can I see what Blackbaud University Rewards I have earned?
  1. Go to https://learn.blackbaud.com.
  2. Select My Rewards to see your Rewards.

  • For more information about reward, see Blackbaud University.
• Can I retake a virtual instructor-led class?

  Yes! Students can retake any course for any reason. To retake a completed virtual instructor-led course:

  1. Go to https://learn.blackbaud.com.
  2. Select My Activities.
  3. Select the Course Title.
  4. Select the Change Session button ( ).
  5. Choose a new upcoming session.
• Are recordings of virtual instructor-led courses available?

  Recordings of Blackbaud University instructor-led courses are not made available. If you wish to revisit an instructor-led course, you may schedule a new time to take the courses again in the future. 

• How do I start an eLearning class I have previously completed?
  1. https://learn.blackbaud.com.
  2. Select My Activities.
  3. Select the Course Title.
  4. Click Course Materials.
  5. Click the course file listed. You will return to the course and can navigate to any section to continue to learn.
• How can I view what training the users at my organization have completed?

  Request a training report at any time by emailing [email protected] and include your organization’s name and Site ID.

• I have changed organizations. Can I transfer training I previously took on a different profile?

  Yes! Please request a training transfer by emailing [email protected] and including your past and present email addresses and organization names. We can transfer all course and certifications completed as far back as 2019.

• How do I view my class or certification certificate?
  1. Go to https://learn.blackbaud.com.
  2. Select My Activities.
  3. Click the Ribbon button () to download your certificate.
  4. For more information about getting Blackbaud Certified®, see Getting Certified FAQs.